Jobs

Customer Service and Planning Lead

General Information

The position is centrally located in Port Esbjerg's dialogue with customers, requiring extensive cooperation across the port’s various departments, including maritime functions and the service department.

The role is part of the port’s Sales and Development Department, and you will work in a team of two direct colleagues. The department currently consists of eight employees in total.

The position involves a mix of customer service, area planning, agreement negotiations with clients, active participation in customer management, and representing the port at trade fairs, meetings, and other events. A significant focus will be placed on optimising area allocations, operational coordination between cranes and ships, and active participation in both short- and long-term planning.

A substantial portion of communication is conducted in English, both written and spoken.

Additionally, the role will contribute to the development of tools, processes, and systems to optimise port operations further.

Key Responsibilities

Typical tasks include planning and optimising operations and area utilization, direct customer interaction, and developing optimization tools.

• Direct communication with clients via email, phone, and meetings.
• Preparation of proposals, solution plans, and commercial agreements.
• Area planning in collaboration with other port departments.
• Development and maintenance of tools for efficient tracking and management of offers, activities, and operational plans.
• Representation of Esbjerg Port at trade fairs, meetings, and other events.

Tracking Tools

• Regular weekly project follow-up meetings.
• Project overview tables covering operational initiatives.
• Schedules for timelines, resource allocation, and financial monitoring.
• Tools for managing offers.

Primary IT Tools

• Excel
• WorkPoint
• PowerPoint
• Digital mapping systems

Additional Notes

• The role is subject to strict confidentiality requirements.
• Some travel activity is expected, primarily within Europe.

Education and skills

• Experience with planning maritime and logistical operations.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities effectively.
• Educational background with a focus on maritime and/or logistical competencies.

Workplace: Esbjerg
Hours: Full time

Salary according to the provisions of the Danish
Association of Local Authorities.

How to Apply

Please direct any questions to CCO Jesper Bank, mobile: +4551961840 and send your application to job@portesbjerg.dk.

Apply by June 15, 2025.

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